So the 60% was a reference to growing our delivery footprint inside of Digital, and we definitely will continue to scale that footprint. Know Your Worth. So hopefully, that's helpful. We added 22 new client relationships in the fourth quarter and 93 for the full year 2022. . #40yearsofsmiles. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. Is it predominantly organic and the team you're building sort of what - just give us some sense of that dichotomy that I don't think the market appreciates. The reduction in cash flow from operations was primarily a function of lower profitability, higher interest payments and a DSO of 58 days in the fourth quarter compared to 54 days in the prior year period. I think you guys said and grew 60% in 2022. And absolutely, we have enterprise clients that we serve from an Engage perspective. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. So it's more of a statement around the rebase lining of the economy in 2023, the post-pandemic normalization and then having a platform to grow off of, expecting that, again, the macroeconomic weakness will alleviate in the second half. Please reference our commentary in the business outlook section to our fourth quarter and full year 2022 earnings press release to obtain our expectations for first quarter and full year 2023 performance at the consolidated and segment level. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. And we think that, that will become a leaky - kind of a leaky tire, so to speak, where it will be leaking more and more business to the marketplace because the bottom line is that we feel very confident we can demonstrate that we can do it better, we can do it faster, and we can do it at a lower overall cost with a higher total value delivered. You're going from roughly mid-$30 million interest expense in 2022, stepping up into the mid-70s in 2023. Clients across industries continue to be focused on the importance of a great customer experience. Bookings were well diversified across our key industries, with particular strength in financial services, health care, automotive and travel and hospitality, as well as across our expanded geographic footprint, including continued momentum in our EMEA region, which had bookings growth 60% in the fourth quarter and 40% in 2022. If not using TTEC Active Directory (AD) credentials: Non-SSO Log In . Not only will you have the chance to create amazing experiences for yourself, youll get to help create them for others. I mean I think one thing important to note is that the practices outside of Cisco, Dustin has been talking about Cisco for a while in terms of growing through that business there and getting that back to growth. Thanks, Ken. Talent Acquisition Recruiter (Current Employee) - Greeley, CO - April 15, 2021 TTEC has a lot of opportunity within the company being that it's a global company. Today TeleTech (TTEC) operates in 19 countries with an estimated 48,000 employees. Shifting now to our Engage business. I'll - you're asking a great question, and I'm going to - I'm trying to think of how to give a short answer, but what I'll start out by saying is the following. So we see opportunity and where we have opportunity, and we are currently executing on opportunity and everywhere from data annotation to AI training to also in all the actual implementation of the AI and then integrating that into the CCaaS platforms, the omnichannel platforms, et cetera. Thanks for that clarity, Dustin. And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. Cash flow from operations was $137 million in 2022 compared to $251.3 million in the prior year. And lastly, EPS was $0.89 compared to $1.08 in the prior year. Initiatives like our Flex EX platform are offering knowledge workers more flexibility with their schedule while allowing us to better match supply with the ebbs and flows of demand. Your line is now open. Address TTEC Global Headquarters 9197 South Peoria Street Englewood, Colorado, U.S.A. 80112-5833 View all our Global Locations Phone +1.800.835.3832 Outside of the U.S. +1.303.397.8100 Helpful Links About TTEC Investor Relations Newsroom Ethics / Compliance Concerns Non-GAAP earnings per share of $2.54, a decrease of 31% over the prior year. We would rather guide conservatively and have the potential to exceed then let our investors down. AI-based tools are enabling us to find, train and onboard these knowledge workers with speed. Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience. And we were recognized as a CX leader by all four major analyst firms. He/she works closely with site TA team to coordinate recruiting efforts as needed. Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. And it's so great to have Dave Seybold on our team with his deep partner and client relationships and strong track record of growing global businesses at scale, Dave brings extensive cloud and CS expertise to the business at a pivotal time. Thank you to our #TTECemea team for all your hard work. We're uniquely positioned to capture the opportunity because of our combination of deep CX domain expertise, CX technology services at scale and our experience delivering frontline customer engagement. I know you've added a couple of locations. So we have a pipeline of opportunities with some of the clients in that hyper growth sector. If you go back to the second half, we talked about it being muted and so it came down, but still grew and then that now has created a downstream impact into '23. I will share our 2023 backlog details in my closing remarks. And so we see that as a real opportunity. Your input helps Glassdoor refine our pay estimates over time. I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer and Investor Relations Officer. Thank you to our #TTECemea team for all your hard work. 69 TTEC reviews. the company was formed to provide reasonably priced high quality medicines to help to. Elevated. In the fourth quarter of 2022, TTEC paid a $0.52 per share dividend or $24.6 million. Next question is from the line of George Sutton of Craig-Hallum. Thank you. But in addition to that, what we're also seeing is that they're peeling off more business that's internal and moving it to a partner such as TTEC. Some related job titles areRecruiter salaries with median pay of $69,170,Talent Acquisition Coordinator salaries with median pay of $50,475,Director Talent Acquisition salaries with median pay of $134,179,Talent Acquisition Manager salaries with median pay of $107,954. I think that what - one of the things that is really important for the Street to understand is that we saw this self-made if you want to call it, recession coming quite some time ago. - Know Your Worth. Certainly, as Dave joined the team and the relationship he brings with both partners and clients, we're expecting accelerated go-to-market execution throughout the year. Now I'll move on to our TTEC Digital segment. Get a free, personalized salary estimate based on today's job market. And I have absolutely no doubt that we have the right team. It seems like the revenue guidance is perhaps a wider band than we've seen in the past. They spend more money and become active promoters of their favorite brands. Visit the Career Advice Hub to see tips on interviewing and resume writing. The strengthening of the U.S. dollar had a $12.6 million negative impact on revenue in the fourth quarter over the prior year period, while benefiting operating income by a positive $4.5 million, primarily within our Engage segment. Training is wonderful and very good job, Bringing smiles is what we do at TTEC for you and the customer. I'll start. These three trends are putting pressure on companies across the globe to find a partner so that they can move quickly and with confidence. Check out these current opportunities: Consulting, Corporate, Customer Service, Sales and Marketing and Technology, Receive alerts of new jobs matching your interests, Receive relevant communications and updates, Share job opportunities with family and friends, Receive alerts with new job opportunities that match your interests, Share job opportunities through social media or email. Our teams of knowledge workers, conversational designers, data curators and analytic experts deliver experiences that consistently delight our clients and wow their customers. Moving forward, we will no longer report the impact from pandemic-related volumes given its modest remaining impact. The full year bottom line decline is driven predominantly by the same reasons mentioned for the fourth quarter. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. The first thing I would just say just within our digital business, certainly, if you look at practices like our AWS practice to starting to see opportunities to be on just helping our clients with AWS Connect, right? I think more broadly in terms of cross-selling Digital and Engage. If you have an ad-blocker enabled you may be blocked from proceeding. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We're super proud to win three awards at this year's European Contact Centre & Customer Service Awards: Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. While technology has always been fundamental to our solutions for clients, we've provided a steady hand to separate the helpful from the hype, from the earliest IVRs to today's latest developments with AI, our focus has always been delighting customers and helping our clients grow. Saving searches You can search for jobs in more than one job field, location and organization. Could you elaborate on some of your assumptions there? This is Jonathan on for James. We're responding to their needs by remaining agile. I'll wrap up our segment discussion with a few thoughts about the exciting progress being made in AI. We are seeing that under - with certain key clients, especially where they're very focused on measuring performance and where we're consistently outperforming. Okay. And so we're taking this conservative approach and we feel, like I said, very confident in our business and where it's going. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. I know your plans to expand to a much larger company. Our TTEC Digital business has implemented some of the most complex enterprise CX cloud migrations at scale across every major platform. In addition, we were named by Forbes as one of America's best large employers for the third consecutive year. Founded in 1982, our 62,000 employees operate on six continents across the globe. As a Permanent Talent Acquisition Specialist in Cebu City, you'll be a part of our team to deliver amazing talent in TTEC while you also #ExperienceTTEC, an award-winning employment experience and company culture.. What You'll be Doing. Related Searches:All Talent Acquisition Specialist Salaries|All TTEC Salaries. TTEC Duluth, GA1 week agoBe among the first 25 applicantsSee who TTEC has hired for this roleNo longer accepting applications. Having worked with clients to take advantage of previous AI and technology innovation cycles before, it's clear that technology is only one part of the equation in terms of delivering tangible business results. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. As the largest pureplay CX technology and services player in the world, we're helping these companies use the modern capabilities enabled by the cloud to create customer experiences across every touch point that are personalized, effortless and differentiated. 69 TTEC reviews. Discussion around AI has been happening for some time. Hey, Maggie. So jump on board, join our journey, and take your career amazing places along the way! So the future of AI as it will be used in the customer experience space is really with what we call vertical AI. Thank you, everyone, for joining us today. We have the data scientists, the CX consultants, the CX technology expertise across all leading platforms. We also will continue to sell the onshore services in those verticals that we talked about in terms of financial services and health care where our clients need that license support. 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