Train running information is provided via digital . You can pay for your ticket with cash, card, contactless and Apple Pay. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Unlike traditional season tickets, you only pay for the days you travel on. Green Lane railway station. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Find the travel option that best suits you. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. // End -->, For example, if you paid by credit card, your refund will go back on to your credit card. We'll even highlight the cheapest prices! We'll also send special breaking news emails too for the latest stories that matter. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Christmas Eve -Train services finish early. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. let us know in the comments. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Tickets can be obtained from the ticket machine or the ticket barrier. Win a Family Ticket to Southport Pleasureland! If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. For more information Click here . It can't be paid back to you in cash. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Timetable Tickets External Links www.merseyrail.org. Under the railway byelaws, we can refuse to take any animal. Please click here for contact details and more information. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; Contactless payment is currently available at Merseyrail ticket offices and ticket machines . Merseyrail Booking Offices. On the opposite side the current system keeps people employed. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Copyright 2023 Trainline.com Limited and its affiliated companies. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". Calling at over 500 stations across the North of England. The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Station Location & Directions. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. However, the software on said machines is for local destinations only, Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. (Currently available in the UK app only). If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. What happens if I am a season ticket holder? Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. Need a bit of information ahead of your next trip? Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Subject to availability. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. You will find a list of facilities and station information on each page. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. Sue Anderson said: " Appalling! Jump straight to the station you are looking for using our Quick Search. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. Good old Merseyrail who care about the customers. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . Merseyrail Network Map Catering: Vending Machine Non-accessible station available away from Liverpool. Latitude 53.37289259. Alternatively our Customer Relations team can send a copy to you through the post. For more information and to apply for a cycle storage fob for your station click here. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. It means you only have to queue up at the ticket office once and you can travel multiple times. They all seem to display 'coming soon'. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. If you're after cheap Merseyrail train tickets, look no further. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. - Timetable information is availablehere. Click here for more information on Season Tickets. Travelling on Merseyrail with tickets purchased from other retailers. Can I claim a refund if I dont use my ticket? [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Sunday - 07:29 to 00:12. Dogs must be kept on a lead at all times unless they are in a pet carrier. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Use the A to Z index below to search our stations. Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. "It's a very unfair system and there's a fine line. Please click here for contact details and more information. We will then contact you directly to confirm the arrangements. Your interactive, shareable online planner & guide to great days out. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. . Children can travel free of charge up to the age of 5. You can take your bike on any Merseyrail train if there is space. He had a return ticket. Jump straight to the station you are looking for using our Quick Search. You can also pay for a ticket with a travel voucher, our staff are happy to help with any queries, please just ask. If you don't return it straight away, an administration fee may be charged. If you cannot find the answer to your query please contact our Customer Relations team here. "There are also Ticket Vending Machines at 19 Merseyrail stations. Check out these popular Merseyrail destinations for travel details and nearby attractions. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Why does my train have fewer carriages than it normally does? google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. You will need to return it to the ticket office you bought it from and complete a refund form. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. You can now buy an All Zone Adult and 18 and under Day Saver online. Check out our Season Ticket Calculator today to get started. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. Get in touch either online or on the telephone. Sunday - 07:58 to 00:21. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Staff located in our ticket offices will be able to help. The service is free of charge. Can I claim compensation for delays and cancellations? Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Page or click here for contact details and more information than it normally does be purchased merseyrail stations with ticket machines station. The latest stories that matter Merseyside based train service with services running frequently 68., seven days a week, we can refuse to take any animal their on! 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